I was tired, coming into my hotel late at night, the hotel who has big signs all over their walls saying “We care”.
I was walking through endless corridors where slogans, like “you are finally here”, were painted on the floor.
I stumbled into my room, to discover that it was stuffy, tiny and dark.
I went to open the window, and looked straight into a corridor.
I tried to adjust the air-condition, but there was none.
I did not even sit down at the minuscule desk while I called the reception. I was right, there was no way to adjust the airflow, and there was no other room to be had. The receptionist was kind and tried to be helpful,but he could do nothing. I did not even think it was funny when I saw the folder announcing the values of this chain, “with energy, courage and enthusiasm, we create a better world.” I sat down to search for another hotel nearby, one where you could breath, one with two sockets so you could recharge both the phone and the computer, one where you could walk around the bed without getting stuck. I had to give in. No rooms to be had, and I was too tired to go out for dinner, so I just went to bed. Bad night.
Next morning I had a cold and a headache when I went down for breakfast. As I passed the front desk, the receptionist called me. “I am so sorry I could not help you last night, thanks for being so patient” and “I’ll find you something better tonight”. And he did, and I slept well, and I had a nice chat with him, and I guess I’ll stay there again. I can not help but wonder though, how much nicer it would have been if the building, the technical installations, and the very booking system showed that they really cared? The people were doing their best, but the bricks and stones got in the way for their very best. Sometimes we have to do with what we got, but why would you give your employees a bad hand just to make it harder to make something good?
I ended up having a good time. I was cared for.
Thanks to the people who were not only repeating slogans but trying to live them.
The pictures are from the old church at Lom, the true test on integrity, to do what we say we believe.
The hotel made it in the end, so I will not tell you where it was. I’d rather question myself: where, when, how or even if, do I do what I say I will do?