A kid was crying,loudly.
The plane was fully booked, and late.
The trip had not even started,yet everybody was annoyed.
Then a kind voice is heard in the loudspeaker.
“Hello, everybody, I know we did not do our best today, for the rest of the trip we will do better.”
“Even if you rightly feel someone should serve you now, I will ask you all to see if you can find in your heart the kindness to serve this little boy first. He is crying because we did another mistake and placed him away from his mother. Who can help him? And as you know every good service you do will come back to you!”
An angel of goodwill passed through the crowded plane, everyone relaxed, and lots of people waived their hands willing to switch seats, willing to serve.
Even if I had to stay with my own kids I felt that this kind stewardess at Southwest Airlines made the trip better for all of us, by just practising the very basics of human relations, asking forgiveness, asking for help and being willing to serve.